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Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") applies to all paid subscriptions on Taskivity (taskivity.app), operated by Taskivity ("we", "us", "our"). By subscribing to any paid plan, you agree to the terms of this Policy.

All payments on Taskivity are processed securely through Razorpay. We are committed to being fair and transparent about what happens when you cancel or request a refund.

1. Plans & Pricing

Taskivity offers the following subscription plans:

2. Cancellation Policy

Taskivity currently does not provide a self-service in-app cancellation or auto-renew switch. Where a billing correction, plan review, or renewal support request is needed, please contact help@taskivity.app or support@taskivity.app.

• Access period: Paid access continues until the access-end date recorded for the workspace.
• No partial refunds mid-period: We generally do not issue partial refunds for unused time within an already activated paid period.
• Future plan handling: Any downgrade, billing correction, or renewal handling is reviewed through support based on the workspace record then in effect.

3. Refund Eligibility

Situation	Refund Eligibility
Duplicate / double charge Same amount charged twice in error	Eligible Full refund of the duplicate charge
Payment processed but plan not activated Technical failure on our side	Eligible Full refund or plan activation, your choice
Refund requested within 7 days, service unused No tasks created, no members added after upgrade	Case-by-case Evaluated on merit; contact support
Change of mind after using the plan	Not eligible
Unused time within an already activated paid period	Not eligible Access continues until the paid period ends
Account suspended for Terms violation	Not eligible

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Email us at support@taskivity.app with the subject line: "Refund Request — [Your Workspace Name]"
2. Include your registered email address, the Razorpay payment ID (found in your payment confirmation email), and a brief description of the reason.
3. We will acknowledge your request within 2 business days.
4. If approved, the refund will be processed within 5–7 business days and credited back to the original payment method.

5. Refund Processing Timeline

• Acknowledgement: Within 2 business days of receiving your request.
• Decision: Within 5 business days.
• Credit to your account: 5–7 business days after approval, depending on your bank or card issuer. UPI refunds may appear faster.
• Razorpay's own processing timelines may apply and are outside our control.

6. Non-Refundable Items

The following are explicitly non-refundable under this Policy:

• Any subscription fee once the billing period has commenced and features have been accessed.
• Payments made for a plan that was subsequently downgraded voluntarily.
• Any convenience fees or transaction charges levied by the payment processor.

7. Fraudulent Transactions

If you notice an unauthorised charge on your account that you did not authorise, please contact us immediately at support@taskivity.app and also notify your bank or card issuer. We take fraud seriously and will cooperate fully with your bank's investigation process.

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks initiated without prior communication may result in suspension of your Taskivity account pending resolution. We respond to all chargeback disputes and provide full transaction documentation to Razorpay and your bank.

9. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service after changes constitutes acceptance of the revised Policy. For material changes, we will notify workspace admins by email.

10. Contact Us

For any refund, cancellation, or billing queries, please reach out through any of the following: